Help & Guidance
If you have recently suffered a bereavement, please accept our personal condolences.
If you require assistance, we are here to help; 24 Hours a day 365 Days a year.
What to do when a loved one passes away
In the first instance you must contact the deceased's doctor. They or the duty doctor will visit and confirm that the patient has passed away. You should then contact us (any time, day or night, we are available 24 hrs) to make arrangements for bringing your loved one into our care, to our Chapel of Rest. The Doctor will issue a Medical Certificate of Cause of Death and will send this directly to the Registrar. You can then make an appointment to register the death.
At a Nursing Home
The staff will arrange for a doctor to visit or a registered nurse at the home can verify the death. Once the death has been verified, the nursing home will contact us to make arrangements for bringing your loved one into our care, to our Chapel of Rest. The Doctor will issue a Medical Certificate of Cause of Death and send this directly to the Registrar and notify you when this has been done. You can then make an appointment to register the death.
The doctor who tended to your loved one, will issue a Medical Certificate of Cause of Death and send this direct to the Registrar. A member of the hospital bereavement team will notify you once this has been done. You can then make an appointment to register the death.
When Someone Dies Unexpectedly
If a death is unexpected or the deceased has not been seen by their doctor within the past 28 days, the Coroner may need to be involved. The Coroner's duty is to investigate all sudden and unexpected deaths. This may include a post mortem examination to establish the cause of death and an inquest; we will guide you along with the Coroner's officer at all times through the process. In some cases the coroner will refer the death back the deceased's GP and no further tests are required.
To make an appointment to register a death please call the Oxford Registration Service
Tel: 0345 241 2489 or click the Oxfordshire County Council link below.
Registering A Death
The death is advised to be registered within 5 days of the death. (if the death is sudden and a doctor has not seen the deceased during the last 28 days, the Coroner may need to be involved. We will advise you, along with the Coroner's officer what you need to do).
To make an appointment to register a death please call the Oxford
You will need to take the following with you:
· The deceased's medical card, if possible.
· The deceased's National Insurance Number, Birth and Marriage Certificates, if available.
· The deceased's first names and surname (and the maiden name, where appropriate).
· the full postal address of the deceased.
· The deceased's date of birth (town/county if born in the UK, country if born abroad).
· The place and date of death.
· The deceased's occupation and name and occupation of their spouse.
· If the deceased was married, the date and place of birth of the surviving widow or widower.
Upon registration, the Registrar will provide you the Registrars Certificate for Burial or Cremation (otherwise known as the Green Form 9) alternatively the Registrar may email this directly to us here at
C.S. Boswell. We require this for the Cemetery or Crematorium.
Once the Registrar has guided you through the registration process, the Certificate of Death will then be issued. You may need this for official purposes such as closing bank accounts, wills, pension claims, insurance policies, etc.
It is advised that you obtain at least two copies of this certificate, which are £11.00 each. The Registrar will also guide you through the process of “Tell us Once” which will cancel any government issued documents, national insurance number, state pension, passport, driving license etc.
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